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Join our nationwide and international network of attorneys. Our office focuses on the financial arena, acting as consumer advocates to guarantee citizens rights are not ignored by debt collectors. Please call 888-686-6834 ext 8010.



FAQ

1. Is Ontrack Financial Group™ a non-profit or a private company?

2. How can I afford to pay for your services if I'm already in debt?

3. What's the difference between unsecured versus secured debt?

4. What type of results can I expect?

5. If I enroll in your credit arbitration program, will my credit score be affected?

6. Is there a monthly fee?

7. Who will have access to my personal and financial information?

8. Can you lower my interest rates?

9. Can you stop the creditors and/or debt collectors from calling me at home and/or at work?

10. Can I continue to use my credit cards after I enroll in your program?

11. Is there a penalty for completing sooner than my program requires?

12. If I enroll into Ontrack Financial Group's ™ credit arbitration program, when will I begin to see results and/or payments towards my outstanding debt?

13. Can you improve my credit rating - remove baseless information from my credit report?

14.Can you guarantee what my offers will be?

15.Can you give me information about my creditor's history of offers?

16. Will prior results with the same debt collection agency affect the outcome of my situation?

17. How does each collection agency know you are really working for me?

18. Are each of my accounts handled and resolved individually or collectively?

19. How will I know what each debt collector wants to resolve the debt for and/or their responses?

20. Does Ontrack Financial Group™ provide budget planning or credit-counseling services for clients?

21. Does Ontrack Financial Group™ control or direct my funds?

22. Who qualifies for Ontrack Financial Group™?

23. Do I have to be delinquent to qualify for a Ontrack Financial Group™?

24. How much does a consultation cost?

 

1. Ontrack Financial Group™ is a private company. Meaning we pay taxes, and don't receive government handouts in order to do business.  A non-profit company is an organization that's able to earn a profit, more accurately called a surplus, such earnings must be retained by the organization for its self-preservation, expansion and future plans. nonprofits can achieve their corporate targets more effectively by using some of the same methods developed in for-profit enterprises. These include effective internal management, ensuring accountability for results, and monitoring the performance of different divisions or projects in order to better benefit from their capital and workers. Non profits are also exempt from paying federal income taxes.

2. New clients will pay a small forward retainer payment.  This payment is returned to you on the back end of a resolved account in formn of a credit. We charge a performance fee of 15%. This fee is calculated based on the saved amount of each resolved account. Once a resolution is reached we will send an invoice for the performed work.  There is small $25.00 monthly fee that covers the cost of our day to day operations.

3. Simply put, unsecured debt is money owed without collateral. Some examples of unsecured debt might include

Credit cards
Lines of credit
Personal or signature loans
Medical bill

The other type of debt people usually have is called secured debt. Secured debt is money that was borrowed with a condition that if you fail to make your payments one (or more) of your possessions may be seized and sold by the secured creditor. Some examples of secured debt might include:

Mortgage(s)
Car loan/lease
Financing contract (e.g. furniture)

4. Ontrack Financial Group™works on behalf of both parties to resolve collection debt issues. Depending on state laws we may negotiate a fair offer to compromise, or payment arrangement with debt collectors and law offices(s) for resolution of collection debt.    Program does not assume or pay any debts, transfer funds from us to the debt collectors, nor provide legal or tax advice. 

5. Your credit score is not likely to drop during our program, because we only work with debt collectors and law offices on accounts that are charged off. 

6. Ontrack Financial Group™ We charge a monthly service fee of $25/mo for account handling and documentation processing.  This is $14.00 + cheaper than many Non-Profit companys.

7. In order to provide the necessary services through our contractual agreement, Ontrack Financial Group™ will share non-public personal information with vendors and processing companies only when necessary. With regard to confidential information, only select Ontrack Financial Group™ personnel whose purpose is to serve our clients' best interests will have access to this information. 

8. Ontrack Financial Group™ is not in the business of negotiating with your creditors, lowering interest rate on a particular debt or making payments towards your obligations. 

9. Because Ontrack Financial Group™ credit arbitration services are all about results, the company has been successful in reducing the number of harassing calls that our clients receive from debt collectors and law offices. Ontrack Financial Group™ encourages its clients to familiarize themselves with the Fair Debt Collection Practices Act, (FDCPA), that seeks to protect consumers from abusive debt collection practices by debt collectors. 

10. Because Ontrack Financial Group™ focuses on mending charge off accounts the use of your credit cards is up to you. We do, however, recommend using a debit card instead. 

11. Not at all 

12. Individual results may vary based on a client's ability, the amount of the charged off account(s), willingness of debt collectors to negotiate, or accept monthly payments and the successful completion of all program terms.

13. Ontrack Financial Group™ programs are designed to resolve, and eventually eliminate a client's dilemma with debt collectors and law offices . It should be noted that Ontrack Financial Group™ will make every effort to have them remove inaccurate or baseless information from your credit report as a courtsey. However, Ontrack Financial Group™ cannot guarantee the results.

14. Ontrack Financial Group™ cannot guarantee what will happen now or in the future until an agreement with the debt collector has been reached, acknowledged, conveyed and accepted by all parties.  Ontrack Financial Group™does not offer any guarantee of case results. The cases mentioned in this site are illustrative of some of the matters previously handled by the firm. These illustrations, though based upon cases handled by this office, are representative only and should not be viewed as an assurance of a particular result in your case. Each case must stand on its own facts and circumstances. 

15. Ontrack Financial Group™ acts as an agent for our clients and will exercise professional business ethics in negotiating with debt collectors and debt collecting law offices on your behalf. While Ontrack Financial Group's™ may share publicly distributed information regarding a collectors policies, we will never disclose confidential information regarding current or prior clients without the expressed consent of the client.
16. Ontrack Financial Group™ subscribes to the highest code of business ethics and standards. Prior agreements for other clients with the same collectors are all handled on an individual and confidential basis.  

17. Each agency receives a package that contains the necessary letters that are mailed to your creditors requesting that all correspondence being sent to you, be redirected to us.

18. Ontrack Financial Group™ processes and each account individually

19. Ontrack Financial Group's™ communicates offers, responds to offers, and forwards the final agreement to the client along with the payment instructions proposed by the debt collector in accordance with the  agreement.

20. No. Industry related articles such as budgeting, credit reports and scores, loan consolidations, credit card usage, and financial guidelines and tips are provided periodically. WE DO NOT provide legal or tax advice.

21. No, following a successful arrangement with one of your collection accounts, the necessary funds are transmitted by you based upon the terms agreed to.

22. Our clients include professionals, students, the self-employed, singles, married couples, single parents, seniors, and a host of others. Generally, we approve those consumers with collection debt. 

23. Many people experiencing financial hardship realize that their cash or cash flow will not be sufficient to satisfy their debts since their overall debt situation has deteriorated to the point where they are, or will be unable to meet their other financial obligations such as rent or healthcare. Communicating early with creditors can often prevent accounts from becoming delinquent or being turned over to collection agencies.  We highly recommend speaking to your creditors and Consumer Credit Counseling before going deliquent. However, in the event your account(s) become delinquent and a collection agency or law office is employed (by your creditor) Ontrack Financial Group's™ has the expertise to step in and resolve your collection account(s). 

24. A consultation costs only $4.99

Contact us today.

TOLL FREE: 1-888-686-6834