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VERNON HILLS, Ill. -- Concuity, A Healthcare Division of Trintech, Inc. (Nasdaq:TTPA), and a leading provider of Revenue Cycle Management technology and services, announced today that it has secured a contract for the implementation of Concuity's Revenue Cycle products to one of the largest not-for-profit healthcare systems in Texas. Based in Houston, the provider organization serves the greater Houston area with over 10 hospitals, a large network of affiliated physicians and numerous specialty programs and service.

Over the next 3 years, Concuity's ClearContracts solution will be utilized by the entire organization to help improve payer compliance, reduce payer payment errors, and ensure accurate management reporting.

Paul Byrne, President of Trintech and its Healthcare Business Group commented, "Concuity is pleased that it has secured this relationship and continues to expand its growing presence in the Texas market.

Additionally, this customer win solidifies Concuity as the vendor of choice for large multi facility providers with large, complex payer relationships."

About Concuity
Founded in 2000 by a group of healthcare industry visionaries, and now a division of Trintech, Concuity improves its customers' bottom line performance by delivering targeted revenue recovery solutions, including ClearContracts(TM), that ensure accurate claims reimbursement, improve workflow and payment collection, streamline contract negotiations, optimize cash flow and profitability, and ensure accurate implementation and compliance.

Concuity's rich industry knowledge and market-focused technology solutions and services empower your organization to identify and then eliminate systemic issues that cause revenue inefficiencies. The result is a significant return on investment with long term sustainable improvement in revenue and profitability for our clients. For more information, call 866.342.4636 or visit www.concuity.com.

About Trintech Group
Trintech Group Plc (Nasdaq:TTPA) is a leading global provider of integrated financial governance, risk management, and compliance software solutions for commercial, financial, and healthcare markets.

Trintech's recognized expertise in reconciliation process management, financial data aggregation, revenue and cost cycle management, financial close, risk management, and compliance enables customers to gain greater visibility and control of their critical financial processes leading to better overall business performance.

For more information on how Trintech can help you increase confidence in business performance and reduce financial risk, please contact us online at www.trintech.com or at our principal business office in Addison, Texas, or through an international office in Ireland, the United Kingdom, or the Netherlands.

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used across the continuum of collection portfolios, tools such as scheduled callbacks and the previously announced manual and dynamic preview dialing capabilities allow more targeted approaches for higher balanced accounts.

Because hosted contact technology has lacked precise management and routing tools, it has historically been used to supplement increased account volumes or treat lower balanced portfolios. Through aggressive feature development, LiveVox has added tools such as manual and preview dialing commonly used for high-balanced accounts.

“Dedication to the credit and collection organizations allows LiveVox to develop features into a state-of-the-art platform that specifically address ARM business challenges,” said Louis Summe, Chief Executive Officer, LiveVox. “Productivity and compliance are concerns for all firms, but we understand the differences between first and third-party organizations or agencies that specialize in lower or higher balanced accounts. We then focus on the ability to rapidly deploy the tools they need.”

The High Balance Environment

Large balance collectors are typically the most experienced but are slowed by numerous manual tasks. By arming them with a dialer path and a more automated work environment, the power of their skill and experience is multiplied. Clients also benefit from the rapid delivery and scale of the LiveVox hosted system as well as crucial features like call recording, time zone curfews, state dialing compliance, real-time call monitoring, and custom multi-number dialing strategies. This feature allows clients to dial up to 30 numbers associated with an account for skiptracing purposes. Scoring can be added to determine how many numbers on an account are dialed.

The LiveVox scheduled callbacks feature can be combined with dynamic skills-based routing to send calls to specific groups of agents, or in the case of account ownership models to a specific agent.

“LiveVox allows collection organizations to secure more contacts, but we also give them the control they need to get the most value out of each contact,” said John McNamara, Chief Marketing Officer, LiveVox. “Our capacity and process automation will increase collections, but we combine that with tools like skills-based routing, dynamic preview and our compliance suite to enable more sophisticated and effective strategies than possible with limited-line hardware and blunt force robo-callers.”

With this enhancement, credit and collection organizations for the first time can bring all outbound, inbounded and blended calling features under a single platform with unmatched flexibility and scale. Integrating all these into a single hosted solution significantly improves campaign efficiency, control and deployment speed, while eliminating upfront costs and license constraints associated with hardware.

About LiveVox
LiveVox is the leading provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com. 

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A Denver-based accounts receivable management firm will be taking over an old IRS office in Overland Park, Kan., hiring some 400 workers this year with plans to add 1,200 positions over the next five years.

The Overland Park Economic Development Council said Monday that Regent Asset Management Solutions has leased office space in Overland Park – a large suburb of Kansas City -- formerly occupied by the IRS. Regent already has an office in the town that employs 50 people.

Regent’s CEO, Michael Scata, told The Kansas City Star that the plan is to fill the current 15,000 square feet the company has leased and after that, potentially expand into the 60,000 sq. ft. of additional space in the building.

The Kansas Department of Commerce is aiding in the development with $1 million in workforce training grants.

“The efforts of ... the Kansas Department of Commerce and the members of the Overland Park EDC made the Kansas expansion possible,” Scata said in a release.

“The prospect for 400 new jobs this year, and 1,200 in five years, brings hope and optimism for job seekers and their families,” Overland Park Mayor Carl Gerlach said in a release. “We are starting to see some light at the end of the dark economic tunnel. However, we also know that the economic recovery will be slow and arduous.”

Regent, founded in 1981 as National Account Adjusters, currently has offices in Overland Park, Las Vegas, Phoenix, Denver and Murchison, Texas. The ARM company offers third party collection services across a range of sectors and skiptracing services. In addition, Regent is an active debt buyer and helps clients with lawsuit management and judgment recovery.

What is the biggest threat to the accounts receivable management industry today? An unfriendly political environment in Washington? Populist rage against collectors infiltrating state politics? The economy?

All of those factors have created an operating environment that requires uncommon dexterity to navigate, no doubt. But an old threat to debt collection agencies is rearing its head with a vengeance.

A small town business and lifestyle magazine is currently running a solicitation looking for debt collectors, or former debt collectors, to come forward with official documentation detailing illegal company policies. In other words, they are trying to find written proof that collection agencies encourage their employees to break the law. And they’re offering a cash reward.

It’s just a small indicator of what faces the ARM industry in the media throughout the rest of the year, and going forward. News outlets have figured out that the “debt collectors = evil people” paradigm is stale and needs updating. I think that the solicitation is the opening salvo in a reenergized attack on the industry.

The remainder of 2010 appears to be a wash for the industry on the regulatory front. The FTC’s various outstanding information requests and reports may come to a close this year, but it’s not likely based on history. So expect the media to really attack the industry as unemployment lingers, the recovery stagnates, and charge-offs across all credit types continue to soar.

There is also a pretty good chance we’ll see a rise in enforcement actions this year. State attorneys general will be busy as always. But the FTC has already shown this year that they are going to be more aggressive. The agency will use rising consumer complaints to justify their actions, regardless of whether it’s warranted (“Exploring Rising Complaints Against Debt Collectors,” March 5).

This activity will feed the media. With more and more $1 million+ settlements, a narrative will be easy to find.

The debt collection industry has never been popular with the media, because the industry is understandably unpopular with the general public. But this year may be the year all-out war is declared.

Patrick manages all content for insideARM.com. Contact him with your news and comments at editor@insidearm.com , or call 240-499-3828.